Director, Value Delivery

Summary

Join Kalderos as a Director, Customer Value Delivery, and leverage your 340B expertise to drive the success of our drug discount management solutions. You will troubleshoot issues, manage stakeholder relationships, report on key metrics, and present solutions to manufacturers. This leadership role requires 5+ years of experience in building customer relationships within the covered entity, manufacturer, and state levels, along with strong project management and communication skills. The ideal candidate possesses deep 340B knowledge and experience, and the ability to act as a thought leader. This remote or hybrid role offers a competitive salary and comprehensive benefits package.

Requirements

• 5+ years of professional experience building and maintaining customer relationships at the covered entity, manufacturer, and state level
• Deep industry experience and knowledge, being referenced internally or externally as a subject matter expert with 5+ years of experience either consulting in the 340B space to covered entities, providing split-billing or third-party administrator services to covered entities of all types, or working in a leadership position for a technologically innovative covered entity
• Strong project management skills with ability to effectively handle multiple escalations and priorities at once
• High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office)
• Experience with data manipulation / data analysis using Tableau, Power BI, or SQL
• Ability to articulate complex concepts to varying audiences with excellent communication skills

Responsibilities

• Troubleshoot and solve issues that arise among various drug duplicate discount stakeholders
• Schedule and host meetings with customers and internal stakeholders for status updates and business reviews
• Report and monitor success through key metrics presented in business reviews and customer satisfaction survey results
• Raise critical customer concerns and work with design, product, and data management teams to resolve key issues in a timely manner
• Present onboarding options/best practices/strategies to manufacturer customers
• Develop ‘customized’ value delivery roadmaps for a manufacturer customer, completing all associated value analysis required for the development of the value delivery roadmap, and for building out and giving the presentation for the roadmap
• Excitement and confidence acting as a thought leader in 340B covered entity operations and strategy matters, authoring whitepapers, delivering conference presentations, leading and presenting at Kalderos webinars, and developing relationships with other industry experts

Preferred Qualifications

• Advanced degree in pharmacy, life science or healthcare administration
• 5+ years experience with the 340B program managing relationships and product offerings with pharmacies, hospitals, clinics, and state/federal agencies
• Working knowledge of retail pharmacy and/or hospital pharmacy billing systems

Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement
• This role can be remote within the US or hybrid in Boston or Chicago