Senior Director of Program Delivery Support

Summary

Join Avicado as a Senior Director of Program Delivery Support and lead a high-performing team delivering best-in-class staff augmentation and consulting services for complex data center projects. Develop and maintain repeatable delivery models, drive operational excellence, and build trust with Fortune 500 clients. You will mentor and scale the Program Delivery Services team, establish internal standards, and partner directly with clients to assess needs and deploy top-tier staff. Act as a trusted advisor, ensure engagement health, and collaborate cross-functionally to align client delivery with Avicado's service model. Identify new business opportunities, contribute to proposals and RFPs, and support closing deals. This role is mission-critical to Avicado's continued success.

Requirements

• 10+ years of experience in data center environments, with expertise in large-scale construction, infrastructure, or technology programs
• Strong background in consulting and professional services delivery
• Proven ability to stand up new service lines or delivery functions from scratch
• Track record of driving repeatable engagements and earning long-term client trust
• Experience managing teams responsible for staff augmentation and contingent workforce solutions
• Excellent communicator and relationship builder—comfortable at the executive level
• Business-minded: able to align delivery with revenue growth, resource forecasting, and margin targets

Responsibilities

• Lead, mentor, and scale a team of high-performing Program Delivery Services (PDS) professionals
• Develop and maintain clear, repeatable delivery playbooks to ensure consistency and quality
• Establish and monitor internal standards that foster client satisfaction and delivery confidence
• Partner directly with clients to assess program needs, scope services, and deploy top-tier staff rapidly and effectively
• Act as a trusted advisor and thought partner for key client stakeholders
• Ensure engagement health through metrics, feedback loops, and ongoing relationship management
• Work cross-functionally with Operations, Consulting, and Business Development teams to align client delivery with Avicado’s service model
• Identify and pursue new business opportunities within existing accounts and aligned industries to fuel strategic growth
• Contribute to proposals and RFPs, support pitch meetings, and help close deals

Preferred Qualifications

• Exposure to PMO leadership or technology-driven delivery models
• Familiarity with Microsoft Project, Primavera P6, Procore, or related tools
• Experience serving clients in mission-critical environments
• Experience in the Construction industry as it relates to business processes or project management
• Experience in the Technology industry as it relates to software implementations and administration
• Experience in the Customer Service industry as it relates to software support
• Experience with construction project management systems (i.e., Primavera Unifier, Microsoft Project, e-Builder, Procore, Newforma, etc.)

Benefits

• Competitive compensation
• Health insurance
• 401k with employer match
• Flexible PTO
• Remote work
• Philanthropic Matching Gift Program