Global Delivery Director

Summary

Join Massive Rocket, a rapidly growing data and CRM consultancy, as their Global Delivery Director. In this leadership role, you will be responsible for the strategic leadership of global delivery operations, ensuring high performance, quality, and excellence. You will match projects with the appropriate talent, manage client relationships, and drive operational improvements. Collaborate with sales and marketing teams to promote Massive Rocket's services and secure new clients. Build, manage, and develop a team of 80-200 people. This 100% remote position is based in Mexico, Brazil, or potentially other LATAM countries and reports to the CEO.

Requirements

• Bachelor’s or Master’s in business, engineering, computer science, or related field
• +10 years in digital solution management, preferably in consulting or agency settings
• +5 years within the same agency building out the delivery practice through the growth stages
• Building and managing a services delivery team of 80 to 200 people in an agency / service delivery environment
• Track record in leading large-scale, cross-functional projects
• Deep knowledge of digital landscape, trends, and best practices
• Strong communication, presentation, and negotiation skills
• Exceptional leadership, management, and problem-solving abilities
• Agile methodology experience (Scrum, Kanban, Jira, Confluence, etc.)
• Experience with global clients and teams, adaptable to diverse cultures and time zones
• Willingness to travel as needed for projects and clients

Responsibilities

• Strategic Leadership of Global Delivery Operations - Provide visionary leadership to standardize and enhance delivery methodologies across practices, fostering a culture of high performance, quality, and excellence
• Supply & Demand Matching - Understand new and existing projects. Match them with the appropriate mix of existing and new talent for successful delivery, growth, team development, client satisfaction and profitability
• Client Satisfaction and Relationship Management - Ensure the highest levels of client satisfaction across all engagements. Serve as an escalation point for key client issues. Serve as an executive sponsor on key projects / at key clients. Serve as a subject matter expert and thought leader to key clients
• S ervice Delivery, Quality Assurance, Operational Excellence and Efficiency - Achieve overall practice financial budgets. Drive operational improvements and efficiencies within project delivery, ensuring projects are delivered on time, within budget, and to the highest quality standards. Examples may include the implementation of: Quality control processes, Project checklists, Standardised templates, Documentation, …
• Business Development and Marketing Collaboration - Collaborate with sales and marketing teams to promote Massive Rocket’s services, capabilities, and successes across all practices. Engage in strategic business development activities to identify and secure new client relationships and projects
• Team Management, Development & Coaching - Building the team, managing tracking and reporting of performance to uphold team accountability and promote quality of service

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Career progression paths and opportunities for promotion/advancement
• Organised team events and outings