Square is hiring a
Dispute Operations Group Lead

Summary

The job description is for a Dispute Operations Group Lead at Cash App who will manage a team to identify, prevent, and resolve dispute activity within the platform. The role requires 8+ years of relevant fraud or disputes experience with a focus on risk assessment and management, or payment processing at a financial services company.

Requirements

• 8+ years of relevant fraud or disputes experience with a focus on risk assessment and management, or payment processing at a financial services company
• 8+ years of direct Regulation E dispute experience
• Experience with Visa, NACHA and other dispute network rules and regulations
• Familiarity with US and global regulatory knowledge around the financial and consumer protection laws and regulations governing our work

Responsibilities

• Lead and drive the Cash Customer Operations’ (CCO’s) Risk Dispute Operations function
• Manage a growing operations team, associated key performance indicators (KPIs), and the systems and tools used to action, document, and retain related to Disputes and investigations
• Partner and support the product, engineering, and other operational teams to serve and support our customers and build Cash App’s reputation as a financial institution they can trust

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits