Dispute Resolution Specialist

Summary

Join Whizz, a company revolutionizing transportation for delivery drivers, as a Dispute Resolution Specialist. This remote, part-time position (20 hours/week, Monday-Friday, daytime EST) involves reviewing and evaluating customer disputes, conducting thorough investigations, preparing detailed responses, collaborating with customers and internal teams, escalating complex issues, and maintaining accurate records. The role requires 1+ year of dispute resolution experience, experience with Stripe, proficiency in Microsoft Office and Google Workspace, strong analytical and communication skills, attention to detail, and fluency in English (C1-C2). Competitive salary, professional growth opportunities, a supportive team environment, and international work experience are offered.

Requirements

• 1+ experience in dispute resolution or a related field
• Experience handling disputes in Stripe
• Proficiency in Microsoft Office, Google Workspace and other relevant software
• Strong analytical, problem-solving and communication skills
• Detail-oriented with a high level of accuracy
• Fluent in English (C1-C2 level)

Responsibilities

• Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action
• Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence
• Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism
• Collaborate with customers and internal teams to gather additional information and ensure timely resolution of disputes
• Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution
• Maintain accurate records of dispute resolution activities and outcomes for reporting purposes

Benefits

• Competitive salary
• Opportunities for professional and career growth
• Friendly and supportive team
• Opportunity to work at an international level