Collections Manager

Summary

Join ButterflyMX as a Collections Manager to lead and support the existing Collections team in managing and improving accounts receivable performance. This high-volume role demands exceptional organizational, communication, and analytical skills, along with strong leadership and integrity. You will drive improvements in accounts receivable performance, oversee escalated disputes, proactively collect outstanding balances, and lead collection efforts on a high volume of invoices. The role also involves leading and supporting the Collections Specialists team, managing training and performance assessments, and continuously improving the collections process. You will implement automation tools and AI-powered solutions, develop reporting systems, and use data analytics to optimize collections performance. This position requires at least 10 years of collections experience and proficiency in data analysis and dashboard tools.

Requirements

• At least 10 years of collections experience with frequent client interaction, including phone outreach
• Demonstrated ability to lead and mentor a team in a high-volume collections environment
• Experience working with large volumes of invoices and transactional data
• Proficiency in data analysis, dashboard tools (e.g., Power BI, Tableau), and collections metrics/KPIs
• Experience with automation platforms, AI-based tools, and process optimization
• Strong attention to detail and goal-oriented; data accuracy and integrity are essential
• Excellent multitasking skills and ability to perform under pressure
• Outgoing and empathetic with a client-first mentality

Responsibilities

• Drive improvements in accounts receivable performance by developing effective collection strategies and ensuring timely payment from clients
• Oversee escalated disputes and customer inquiries, identifying and resolving issues for facilitation of payment
• Proactively call clients to collect outstanding balances in a courteous, professional, and persistent manner
• Lead collection efforts on a very high volume of outgoing invoices, ensuring timely follow-up and resolution to drive down outstanding A/R balances
• Oversee the creation and timely delivery of dunning letters, payment reminders, and other client communications to support proactive collections
• Lead and support the existing team of Collections Specialists by actively participating in collections efforts while providing ongoing guidance and coaching
• Manage training and performance assessment of the collection team
• Continuously improve the collections process to reduce open A/R days and minimize cash flow variability
• Implement and refine automation tools and AI-powered solutions to streamline manual tasks and enhance team productivity for collections and cash applications
• Develop and maintain real-time dashboards and reporting systems to track key performance metrics and support decision-making
• Use data analytics to identify high-risk accounts, improve outreach strategies, and optimize collections performance
• Collaborate across departments to enhance forecasting models and support business objectives with actionable insights

Preferred Qualifications

• Experience with Intacct contracts, invoices, and accounts receivable is an advantage
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance