Dissemination Operations Engineer

Summary

Join HE Space as a key member of the team to support EUMETSAT missions with dissemination operations and engineering responsibilities.

Requirements

• University degree (or equivalent) in a related field space, spacecraft engineering
• 3 years’ experience of basic system administration, i.e. configuration, installation and shell scripting for Linux and Windows
• Be familiar with satellite system ground segment operations
• Experience in major Linux distributions and Windows (Windows 10 or later) as user
• Computer analysis skills, including analysis of events and logs, and be familiar with Excel, MS PowerPoint, Word
• Be familiar with configuration control
• Able to communicate effectively in English (verbally and written)
• Conduct all activities in an orderly and disciplined manner, shall be able to work under pressure and with a minimum of supervision
• Providing near real-time data services in a high-availability environment (24/7)
• Experience in interaction with external partners
• Experience in coordinating of system changes or interfaces with external organisations
• Experience in Data Integration, i.e. using tools for designing and implementing complex data flows which interface with external systems using various file transfer protocols (ftp, ftp-s, sftp, ssh, http(s), etc.)
• Experience in interaction with end-users via email, phone, remote terminal access, or other online tools
• Experience in supporting end users in application software upgrades and application software configuration changes under Windows and Linux
• Experience in preparing user guides, FAQs, and other documentation in user friendly style
• Have excellent document writing skills
• Be familiar with DVB satellite communications and IP multicast over DVB and WANs

Responsibilities

• Dissemination operations and engineering for EUMETSAT missions
• Scheduling and coordination of daily operations of the dissemination systems
• Monitoring the dissemination and encryption functions within the EUMETSAT Ground Segments, including performance monitoring and in the case of anomalies, the identification and application of first-line corrective actions
• Perform anomaly investigations
• Provision of support, as required, to critical and/or special operations
• Contribute to the design, development, documentation and maintenance of specific tool/scripts identified from operational needs
• Generation, maintenance and update of dissemination operations related design, user documentation, procedures or operations guides, for example as a result of a system update or a validation activity
• Acquire and maintain an operational view of the dissemination and encryption functions of the ground segment, as well as a system-wide understanding of its interfaces with multi-mission elements (MMEs) and external interfaces
• Support the analysis and resolution of user enquiries related to dissemination services, in particular but not limited to EUMETCast end users
• Respond to calls by telephone outside normal working hours, and provide remote support to Operations