District Success Manager

Summary

Join Khan Academy as a District Success Manager and help school districts implement our platform to support student learning. This role involves working with new technologies, empowering educators, and driving student learning. You will translate customer success management skills to an education context, communicating effectively with district leadership and teachers. Technical problem-solving, relationship management, empathy, and excellent communication are essential. This remote position offers a flexible work environment and the opportunity to contribute to a meaningful mission. The role includes managing district implementations, representing educator and student needs, driving successful implementations, and facilitating professional development sessions.

Requirements

• 2+ years of experience as a school administrator
• 3+ years of classroom teaching experience
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions
• 2+ years of customer success, account management, or education-focused customer support experience
• Deep understanding of teachers and school districts and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
• Strong data analysis skills that include creating visuals and using data to tell a story

Responsibilities

• Manage school district implementations with thoughtful leadership and guidance
• Consistently represent an in-depth perspective of educator & student needs throughout the company
• Drive successful district implementations from pre-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers

Preferred Qualifications

• Experience using Khan Academy in the classroom with students
• Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
• Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
• Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish
• Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
• Ability to travel up to 10% to support educators

Benefits

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life