Districts Success and Implementation Lead

Summary

Join our team and be part of a company that gives every child on Earth an education they love. We're looking for a strategic leader to own district success and implementation, building strong relationships and ensuring each school successfully implements ClassDojo.

Requirements

• 8+ years experience working in customer success, ideally for a consumption/usage-based business model
• Built and led customer success and implementation teams from scratch for high-growth tech companies, ideally in the K-12 education space
• Proven track record of building positive, impactful relationships with district and school leaders
• Experience crafting and implementing onboarding, engagement and retention programs for districts and schools
• Passionate about crafting delightful user experiences and setting up efficient, scalable processes to implement them
• Results-oriented; able to define and measure outcomes quantitatively
• Strategic thinker that can see the big picture and communicate a compelling vision
• Able to roll up your sleeves and get things done to execute on the vision
• Customer-centric mindset and strong problem-solving skills
• Skilled in data analysis, both quantitative and qualitative
• Clear communicator and excellent at internal and external relationship-building
• Collaborate well cross-functionally with sales, marketing and product

Responsibilities

• Crafting Customer Experiences: Design and implement tailored onboarding, engagement and retention strategies that meet the specific needs of district partners, ensuring their strategic goals are met
• Building Relationships: Develop deep, trust-based relationships with district partners, making them feel valued and heard
• Driving Adoption: Lead efforts to increase teacher and school adoption within districts, translating partnerships into tangible business results
• Ensuring Satisfaction: Oversee the onboarding process and provide ongoing support, making district partners feel this is one of the best decisions for their district
• Creating Advocates: Turn satisfied district partners into enthusiastic advocates who will refer ClassDojo to other districts

Benefits

Salary ranges (United States): CA, WA, NY, NJ, CT states: $190,000 - $230,000 (USD); All other states in the US: $161,500 - $195,500 (USD)