ClassDojo is hiring a
Districts Success & Implementation Lead

Summary

The job is for a District Success Manager at ClassDojo, a company that aims to improve education globally. The role involves crafting customer experiences, building relationships with district partners, driving adoption, ensuring satisfaction, and creating advocates.

Requirements

• You have 8+ years experience working in customer success, ideally for a consumption/usage-based business model
• You have built and led customer success and implementation teams from scratch for high-growth tech companies, ideally in the K-12 education space
• You have a proven track record of building positive, impactful relationships with district and school leaders
• You have experience crafting and implementing onboarding, engagement and retention programs for districts and schools
• You are passionate about crafting delightful user experiences and setting up efficient, scalable processes to implement them
• You’re extremely results-oriented; you can define and measure outcomes quantitatively
• You’re a strategic thinker that can see the big picture and communicate a compelling vision
• You’re able to roll up your sleeves and get things done to execute on the vision
• You have a customer-centric mindset and strong problem-solving skills
• You are skilled in data analysis, both quantitative and qualitative
• You are a clear communicator and excellent at internal and external relationship-building
• You collaborate well cross-functionally with sales, marketing and product

Responsibilities

• Crafting Customer Experiences: Design and implement tailored onboarding, engagement and retention strategies that meet the specific needs of district partners, ensuring their strategic goals are met
• Building Relationships: Develop deep, trust-based relationships with district partners, making them feel valued and heard
• Driving Adoption: Lead efforts to increase teacher and school adoption within districts, translating partnerships into tangible business results
• Ensuring Satisfaction: Oversee the onboarding process and provide ongoing support, making district partners feel this is one of the best decisions for their district
• Creating Advocates: Turn satisfied district partners into enthusiastic advocates who will refer ClassDojo to other districts

Preferred Qualifications

• You have deep product knowledge about ed-tech solutions that districts and schools love
• You have up-to-date relationships with district leaders

Benefits

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
• We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones
• Salary ranges (United States): CA, WA, NY, NJ, CT states: $190,000 - $230,000 (USD) All other states in the US: $161,500 - $195,500 (USD)