Dutch Customer Care Agent

Summary

Join our client's dynamic team as a Dutch Customer Care Agent and provide support and assistance via email, chat, and phone to ensure customer satisfaction.

Requirements

• Native or fluent in Dutch
• Proficient in English
• Previous experience in customer service is a plus
• Strong problem-solving skills
• High level of empathy, patience, and a customer-first attitude

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide accurate information about our products, services, and policies
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary
• Process orders, returns, and exchanges according to company guidelines
• Maintain accurate customer records and handle sensitive data with confidentiality

Benefits

• Competitive salary and benefits package
• Performance bonus
• Flexible working hours and the option for remote work all over Greece
• Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
• Private medical insurance