Customer Support Agent

Summary

Join our team in Malta as a Dutch-speaking Customer Support Agent and contribute to a safer online environment. You will respond to customer inquiries via email, review content to ensure compliance, and work remotely from home after a short training period. Prior experience isn't required; we value your enthusiasm and commitment. We offer flexible shifts, remote work options (including short-term work from other EU countries), comprehensive health insurance, relocation assistance, and team performance bonuses. Enjoy a supportive work culture and opportunities for professional growth within our performance-based system.

Requirements

• Strong Dutch reading and writing abilities
• Basic to conversational English skills
• Excellent computer proficiency
• Decision-making skills
• Attention to detail
• Proactive mindset
• Willingness to relocate and be based in Malta after a training period (1-2 months)

Responsibilities

• Respond to customer questions and complaints via email
• Review content across marketplaces, ensuring compliance with company guidelines and country-specific laws
• Contribute to a secure online space for users

Preferred Qualifications

Previous experience in customer support

Benefits

• Flexible shifts; no night shifts
• Remote working from home in Malta
• Option to work remotely from abroad for a few weeks within the EU per year
• Comprehensive health coverage and professional well-being support
• Refund of initial flight ticket up to 200 euros after 6 months
• Initial accommodation in hotel paid by the company
• Gym discounts
• Free transport from certain areas in Malta
• Team performance bonuses
• Performance-based level progress system