Customer Support Agent

Summary

Join our team in Malta as a Dutch-Speaking Customer Support Agent and contribute to a safer online environment by responding to customer inquiries, reviewing content, and ensuring compliance with company guidelines. No prior experience is required, but strong Dutch language skills, basic English, computer proficiency, decision-making abilities, attention to detail, and a proactive mindset are essential. Enjoy flexible shifts, remote work options, and a supportive team culture. We offer competitive compensation, comprehensive health insurance, relocation assistance, and opportunities for professional growth.

Requirements

• Previous experience is not required
• What we value most is your enthusiasm and commitment to create a positive impact in the digital sphere
• If you have strong Dutch reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail, proactive mindset, we want you as part of our amazing team!
• This is a position to work from home in Malta after training period (from 1 to 2 months) and based on performance, candidates must be willing to relocate and be based in Malta

Responsibilities

• As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws
• By doing so, you’ll contribute to a secure online space for users to interact with each other

Benefits

• Our team collaboratively covers rotational morning and late shifts until midnight, with the added flexibility of working from the comfort of your home in Malta!
• We take pride in working as teams that protect millions of users from scammers
• Our work makes the internet a safer place to be!
• We encourage personal and professional growth, thanks to the performance-based level progress system
• In addition, there are also team performance bonuses to reward the efforts of our teams
• Our managers and employees care and actively support each other
• Join us in Malta and we will become your support network
• No night shifts!
• Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies
• We offer flexible shifts to ensure work-life balance
• Embrace the freedom of working from the comfort of your own home in Malta
• We also offer the option to work remotely from abroad for a few weeks within the EU per year
• Your well-being is a priority
• We provide comprehensive health coverage and professional well-being support
• Refund of initial flight ticket up to 200 euros after 6 months
• Initial accommodation in hotel paid by the company
• Gym discounts
• Free transport from certain areas in Malta
• Team performance bonuses
• ���1911.05 gross per month (12 payments per year)