E-commerce Payment Specialist

Summary

Join IMPACT BRANDS, a leading health and wellness company, as a remote E-commerce Payment Specialist! We offer a remote work culture with a home office budget and health and wellness budget. Enjoy 25+ working days of holidays, paid volunteer days, and personal development opportunities. We provide an achievement bonus, access to company products, and a flat work culture. Help us impact billions of lives while advancing your career!

Requirements

• Great attention to detail
• Willingness to learn and develop daily
• Proficient in relevant computer applications
• Excellent written and verbal English language skills
• Ability to multitask, set priorities, and manage time effectively
• Excellent communication skills
• Customer focus and adaptability to different personality types

Responsibilities

• Investigate chargeback claims, gather evidence, and analyze data
• Communicate with customers (if it is needed), and internal teams
• Stay updated on industry regulations and compliance requirements
• Analyze data to identify trends and root causes
• Fight chargeback cases
• Provide exceptional customer service
• Produce various daily, weekly, and/or monthly statistical reports
• Prepare KPI’s reports of chargebacks
• And other tasks

Preferred Qualifications

Previous experience in Chargeback, Refund, or similar fields is an advantage

Benefits

• Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace
• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation
• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported
• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact
• Personal development opportunities. Improve yourself through training online
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success
• Achievement Bonus. We celebrate our company's successes by offering an annual bonus
• Our company products. Get exclusive access to our health and wellness products
• Flatwork culture. The chance to influence the company right from the start
• Team spirit. Enjoy regular team-building activities and engaging online events
• A whole bunch of other benefits (Welcome Package, etc.)