Fraud & Payment Specialist

Summary

Join Envato as a Fraud & Payment Specialist and contribute to a thriving creative community. You will analyze fraud alerts, work with payment providers to resolve disputes, advise users on fraud-triggering actions, and respond to finance-related inquiries. Collaborate with support teams to improve processes and share knowledge with team members. This role requires online e-commerce experience, fraud analyst experience, familiarity with fraud-related tools, and understanding of chargeback systems. Excellent English and Spanish communication skills are essential. Envato offers a remote-first work environment with various benefits, including flexible working arrangements, travel benefits, learning budgets, home office allowances, wellbeing programs, parental leave, and more.

Requirements

• Online E-commerce experience
• Experience working in a Fraud Analyst role
• Previous experience with fraud-related tools: Falcon, Riskified, Kount, or similar
• Understanding the chargeback system with banks
• Intermediate level of computer literacy and Excel knowledge
• Excellent English and Spanish in both written and verbal communication

Responsibilities

• Analyzing fraud alerts raised by the system and applying required actions such as disabling fraudulent buyers and authors
• Working with payment provider's resolution centers to dispute claims where necessary
• Advising users when fraud-triggering actions had been applied
• Answering ad hoc finance, support and fraud-related tickets raised by users
• Work collaboratively with support to improve processes related to finance
• Replying to author’s/customer’s queries regarding payments
• Sharing and collaborating with other team members as well as the wider Envato team members

Preferred Qualifications

An understanding of SQL

Benefits

• Flexible Working: remote-first with flexibility for you to manage work and life as you need
• Work from Anywhere: apply to work in another location for up to 3 months per calendar year
• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico
• Connection Budget: an annual budget to connect with the team IRL where and when possible
• Learning Budget - Study leave and an annual budget for you to put towards your learning and development
• Home Office Allowance: contribution towards your set-up and a monthly allowance to support work from home costs
• Wellbeing: access to a holistic assistance program that provides support in many areas of life and health
• Volunteer Leave: 2 days per calendar year to volunteer and give back to the community
• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave
• Christmas Bonus, Paid Holidays and Holiday Bonus: we offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus
• Grocery tickets: we offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more
• 5% Saving Funds (fondo de ahorro)
• Private Health Insurance (SGMM)
• Unlimited Ebooks