E-commerce Payments Team Lead

Summary

Join IMPACT BRANDS as a remote E-commerce Payments Team Lead and help us impact billions! Lead and mentor the Accounts Receivable and Chargeback teams, managing daily operations and ensuring KPIs are met. Analyze data, identify trends, and implement process improvements to enhance efficiency and accuracy. Ensure compliance with payment processor regulations and internal policies. Handle complex cases and mitigate financial risks. We offer a remote work environment with a home office budget, health and wellness budget, 25+ working days of holidays, and opportunities for professional development and advancement.

Requirements

• Experience in the banking sector or payment processing, with at least 1-2 years in a leadership role
• Excellent communication, problem-solving, and team management skills
• Ability to analyze data, identify trends, and implement process improvements

Responsibilities

• Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment
• Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible
• Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance
• Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies
• Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks
• Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy

Benefits

• Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace
• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation
• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported
• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact
• Personal development opportunities. Improve yourself through training online
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success
• Achievement Bonus. We celebrate our company's successes by offering an annual bonus
• Our company products. Get exclusive access to our health and wellness products
• Flatwork culture. The chance to influence the company right from the start
• Team spirit. Enjoy regular team-building activities and engaging online events