๐United States
E-commerce Operations Associate

Rebag
๐Remote
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Summary
Join Rebag, a leading e-commerce company in the luxury resale market, and become a key member of our growing team. Oversee order processing, including cancellations and refunds, and troubleshoot order issues. Perform fraud reviews and handle chargebacks/disputes. Manage third-party marketplace inquiries and conduct daily order status checks. Assist with audits and other ad-hoc duties. This role requires 1-2 years of e-commerce experience, strong attention to detail, excellent communication skills, and a positive, hands-on attitude. The ability to work fully remotely and a bachelor's degree are also required.
Requirements
- 1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role
- Process oriented and high attention to detail, with a strong ability to prioritize tasks
- Strong written and communication skills with ability to clearly present ideas and provide feedback
- Startup minded, positive, and a hands-on attitude
- Ability to multi-task in a fast-paced entrepreneurial environment
- Bachelorโs Degree
- Ability to operate fully remotely and digitally
- Ability to work from home in a professional and rigorous way
- Perfect English in both verbal and written communications
- Long term commitment and willingness to grow with the company
- Your resume must be English, otherwise it won't be considered
Responsibilities
- Oversee order processing, including cancellations and refunds on Rebag and marketplaces
- Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences
- Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
- Review, troubleshoot, and submit any bank chargebacks or Paypal disputes in a timely manner
- Oversee third party marketplace questions and escalations
- Performs daily checks of order statuses within our backend and plug-in
- Assist in various audit requests throughout the calendar year
- Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope
Preferred Qualifications
Shopify Plus and Zendesk experience is a plus
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