E-commerce Operations Associate

Summary

Join Rebag, a leading e-commerce company in the luxury resale market, and become a key member of our growing team. Oversee order processing, including cancellations and refunds, and troubleshoot order issues. Perform fraud reviews and handle chargebacks/disputes. Manage third-party marketplace inquiries and conduct daily order status checks. Assist with audits and other ad-hoc duties. This role requires 1-2 years of e-commerce experience, strong attention to detail, excellent communication skills, and a positive, hands-on attitude. The ability to work fully remotely and a bachelor's degree are also required.

Requirements

• 1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role
• Process oriented and high attention to detail, with a strong ability to prioritize tasks
• Strong written and communication skills with ability to clearly present ideas and provide feedback
• Startup minded, positive, and a hands-on attitude
• Ability to multi-task in a fast-paced entrepreneurial environment
• Bachelor’s Degree
• Ability to operate fully remotely and digitally
• Ability to work from home in a professional and rigorous way
• Perfect English in both verbal and written communications
• Long term commitment and willingness to grow with the company
• Your resume must be English, otherwise it won't be considered

Responsibilities

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces
• Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences
• Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
• Review, troubleshoot, and submit any bank chargebacks or Paypal disputes in a timely manner
• Oversee third party marketplace questions and escalations
• Performs daily checks of order statuses within our backend and plug-in
• Assist in various audit requests throughout the calendar year
• Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope

Preferred Qualifications

Shopify Plus and Zendesk experience is a plus