E-Commerce Specialist

Summary

Join Wing and become our E-Commerce Specialist! This remote, US-based role offers the chance to manage website operations, handle customer inquiries, optimize product listings, and build customer relationships. You will collaborate with internal teams, set prices, monitor inventory, and develop marketing campaigns. The position requires eCommerce experience, content management skills, and proficiency with various platforms like Shopify, Amazon, and eBay. We offer competitive salaries, performance incentives, paid training, and a supportive work environment.

Requirements

• At least 1-year experience in eCommerce, website maintenance, and related industries
• Experience with content, product, and inventory management
• Experience with SEO & knowledge of non-technical SEO best practices
• Skills and knowledge of Shopify, Amazon & eBay platforms
• Excellent English communication skills, both written and verbal (at least B2 levels)
• Strong copywriting and editing skills
• Experience with using Google Analytics for project management and reporting
• Proficient in MS Office, esp. Excel
• Knowledge of CSS Media queries
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Manage the overall operation of the website and maintain a seamless user experience
• Respond to customer inquiries and concerns and provide assistance with customer selections
• Optimize product listings and content with detailed descriptions, visual assets, and specifications
• Build customer relationships and develop partnerships with content creators, influencers, and compatible businesses
• Collaborate with internal teams on developing concepts, layouts, and promotional activities
• Set prices in accordance with industry trends and sales strategy
• Monitor inventory levels and coordinate with suppliers and logistics partners on stock availability and delivery
• Develop and maintain initiatives for PPC advertisement campaigns & social media engagement
• Ad hoc tasks

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay