E-Commerce Specialist

Summary

Join Wing, a company redefining the future of work, as a Bilingual E-Commerce Specialist! This remote position offers the opportunity to manage website operations, handle customer inquiries, optimize product listings, build customer relationships, collaborate with internal teams, and develop marketing campaigns. You will be responsible for inventory management, pricing, and working with suppliers. The role requires experience in e-commerce, content management, SEO, and specific platforms like Shopify, Amazon, and eBay. Wing provides various benefits, including performance incentives, job security, paid training, and a supportive work environment.

Requirements

• At least 1 year experience in eCommerce, website maintenance, and related industries
• Experience with content, product, and inventory management
• Experience with SEO & knowledge of non-technical SEO best practices
• Skills and knowledge of Shopify, Amazon & eBay platforms
• Excellent English communication skills, both written and verbal (at least B2 levels)
• Strong copywriting and editing skills
• Experience with using Google Analytics for project management and reporting
• Proficient in MS Office, esp. Excel
• Knowledge of CSS Media queries
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Manage the overall operation of the website and maintain a seamless user experience
• Respond to customer inquiries and concerns and provide assistance with customer selections
• Optimize product listings and content with detailed descriptions, visual assets, and specifications
• Build customer relationships and develop partnerships with content creators, influencers, and compatible businesses
• Collaborate with internal teams on developing concepts, layouts, and promotional activities
• Set prices in accordance with industry trends and sales strategy
• Monitor inventory levels and coordinate with suppliers and logistics partners on stock availability and delivery
• Develop and maintain initiatives for PPC advertisement campaigns & social media engagement
• Ad hoc tasks

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program