Remote eDiscovery Technical Services Engineer

Summary

The Technical Services Engineer role at GeorgeJon involves supporting eDiscovery applications, maintaining relevant training, and upgrading applications. The engineer will assist in client environments, create documentation, communicate with customers, manage tickets, and have the ability to travel up to 10%. Qualifications include understanding of the EDRM Framework, intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms, ticket management, ability to work in a team, business awareness. The company offers benefits such as remote work, high-value health insurance, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and more.

Requirements

• Understanding of the EDRM Framework
• Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
• Intermediate to advanced knowledge of other eDiscovery applications is a plus
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus
• Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus
• Ticket management, issue tracking, change log management
• Able to work in a team and communicate effectively with the ability to work independently
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Embrace working in a fast-paced environment and handling multiple projects/issues in occasional high-pressure situations

Responsibilities

• Support eDiscovery applications on the frontend and backend
• Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, entering all time and expenses

Preferred Qualifications

• Windows Server Administration
• Scripting & Automation
• Microsoft SQL Server
• Microsoft IIS
• Microsoft Clustering
• Server, storage, and networking hardware knowledge

Benefits

• Remote-first work environment
• High-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• Wellness reimbursement program