Senior Ediscovery Technical Services Engineer

Summary

Join GeorgeJon as a Senior Technical Services Engineer and oversee the support and upgrades of mission-critical eDiscovery applications like Relativity, CloudNine, Nuix, iPro, and more. This high-level technical role demands extensive expertise in managing these platforms, ensuring optimal performance through frontend and backend support, continuous improvements, and upgrade strategies. You will maintain client environments, troubleshoot issues, create documentation, and communicate effectively with customers. The position requires advanced knowledge of various software platforms and server administration, along with strong problem-solving skills. GeorgeJon offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Understanding of the EDRM Framework from hands-on experience
• Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
• Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
• Windows Server Administration
• Scripting & Automation
• Microsoft SQL Server
• Microsoft IIS
• Microsoft Clustering
• Server, storage, and networking hardware knowledge
• Ticket management, issue tracking, change log management
• Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
• Ability to travel for client engagements up to 10% of the time

Responsibilities

• Support eDiscovery applications on the frontend and backend
• Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
• Assist in maintaining and monitoring client environments
• Deliver out-of-the-box thinking and superior problem-solving skills to address customer needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
• Guide the support team, providing escalation support as needed
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, closely logging all time and expenses
• Identify areas for internal improvement and make constructive suggestions for change

Preferred Qualifications

• Intermediate to advanced knowledge of other eDiscovery applications
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
• Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

Benefits

• Remote-first work environment
• A high-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• A wellness reimbursement program