Education Services Practice Director

Summary

Join Veeva Education Services as a Regional Education Services Manager in India! This critical role involves overseeing a distributed team of technical instructors, ensuring high-quality training delivery and achieving key business metrics. You will manage the P&L, develop instructor training programs, and build strong cross-departmental partnerships. The ideal candidate is a self-directed servant leader with proven experience in managing profitable training businesses and remotely distributed teams. You'll be responsible for hiring, onboarding, and mentoring instructors, operationalizing training to meet regional needs, and collaborating with various teams to accelerate customer success. This role requires strong analytical, communication, and leadership skills.

Requirements

• 8+ years of experience managing the strategic sale and professional delivery of education services to customers and partners in a for-profit training services organization (not L&D or Sales Training)
• Proven track record of fiscal responsibility in attaining annual sales and revenue targets exceeding USD $1M
• 5+ years of experience managing people across a remotely distributed workforce, with the ability to lead and develop a team of 12
• Demonstrated ability to apply critical thinking to managing the sale of in-region learning plans, resource planning, class scheduling, and revenue reporting of a training business
• Outstanding verbal and written communication skills, with the ability to articulate ideas effectively, clearly, and concisely to all levels of the organization, including senior management
• Proven ability to establish strong relationships with extended Education Services teams and other departments, such as Sales and Professional Services
• Based in Mumbai, Hyderabad, or able to travel every other month to a Veeva office, customer site, or partner office for relationship building in the first 12–24 months
• Bachelor’s degree or equivalent work experience required

Responsibilities

• Serve as the regional Education Services Ambassador, building a strong network of Veevans, customers, and partners in India, and translating their learning needs into actionable plans
• Hire and onboard six additional instructors to grow the team from 3 to 9, implementing a program to make new hires billable within three months
• Manage and mentor the training team, fostering a high-performance, collaborative culture while providing professional development opportunities to advance the skills and knowledge of the instructor team
• Operationalize training in India to meet the scheduling, pricing, and delivery modalities best suited to the region; align innovations and share best practices globally
• Collaborate with Asia Professional Services, Alliances, and Sales teams to schedule classes that accelerate customer time-to-value of Veeva products
• Assess and potentially implement an in-region Authorized Instructor program to scale delivery of Vault Platform and Vault CRM classes through partnerships
• Establish and manage capacity planning, forecasting, and performance metrics to ensure efficient resource allocation and achievement of business goals
• Educate Veeva customers, partners, and internal teams on education program offerings and support business development efforts by showcasing program value
• Regularly report progress to senior management, highlighting successes, risks, and opportunities for improvement

Preferred Qualifications

Experience as a technical instructor

Benefits

• Work from home or in the office flexibility
• Professional development opportunities