Educational Support Representative

Summary

Join Nerdy, a revolutionary education technology company, as an Educational Support Representative! In this fully remote, full-time role, you'll consult with families to understand their educational needs and recommend personalized learning solutions. You'll guide them through the purchase process, securing sales and payments for our comprehensive learning programs. This position offers a competitive base salary, bonus potential based on performance, and a comprehensive benefits package. Receive paid training and enjoy opportunities for career growth within the company. Help students achieve their learning goals and make a real impact on their educational journey. Become part of a fast-growing team committed to transforming education!

Requirements

• High empathy and emotional intelligence; understand families' educational needs and make product/service recommendations
• Comfort in asking for sales and payment for mutually agreed-upon solutions
• Strong interpersonal skills and ability to adapt quickly in a high phone volume environment
• Strong desire to help customers achieve learning outcomes and belief in high-quality online learning
• Confidence in communicating via phone with potential clients
• Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment
• Availability for 35-40 hours per week, including some evenings and weekends
• Understanding and appreciation that Nerdy is an apolitical company focused on helping people learn

Responsibilities

• Handle inbound calls and outbound call-backs to potential customers interested in tutoring, courses, or homeschool support
• Conduct consultative conversations to understand customer needs and recommend customized solutions
• Influence prospective students/families to purchase services or schedule follow-up conversations
• Meet monthly performance targets by leveraging educational experience and company training
• Attend paid live training (remote via Zoom) and complete pre-recorded modules
• Work some evenings and weekends after completing training
• Adhere to guidelines/prompts to ensure consistent customer experience and sales achievement

Preferred Qualifications

• Education, teaching, or tutoring experience
• Bachelor's degree

Benefits

• $40,000 annualized base compensation, plus overtime pay eligibility
• $3,000 annualized variable compensation target
• Comprehensive benefits package including health insurance
• 401K matching plan with no vesting
• Paid time off and company-paid holidays
• Company-issued equipment (MacBook and headphones)
• Free Varsity Tutors Learning Membership for employee and household (1-1 tutoring, on-demand learning, online classes)
• Fully Remote Position
• Accelerated career advancement opportunities and promotion system
• Company-issued laptop, headphones, and latest software
• Training program with ongoing career development and growth opportunities
• Training in industry-leading communication and sales techniques
• Become an expert in educational products and programs (1-on-1 tutoring, online classes, adaptive assessments, homeschooling)