Client Support Representative

Summary

Join Campminder's Client Support team and help camp directors, staff, and parents navigate the platform, answering questions via phone and help tickets. Provide world-class support with empathy and heart, learning about the platform, clients, and the camp community daily. Advise and empower clients by providing comprehensive support, learning how to approach challenging situations with kindness and ownership. Enable camps to optimize their business processes to create a positive impact for kids. Campminder offers a flexible working location (remote or in-office in Boulder, CO), a stable and profitable work environment, interesting projects, work/life balance, investment in emerging technology, and a values-led culture. The company has been listed on Outside Magazine's 50 Best Places to Work for 7 consecutive years.

Requirements

• Has thrived in a role where they directly supported clients for the majority of the day
• Understands when it’s time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
• Seeks out opportunities to help others
• Is often the “go-to” friend for technology help because they quickly learn new software/technology and teach it to others
• Is able to rapidly think through and solve complex problems
• Is able to teach and explain processes clearly and efficiently on the phone and in writing
• Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
• Proactively looks for more ways to add value, contribute, and keep learning

Responsibilities

• Deepen and broaden your understanding of the Campminder platform
• Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
• Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
• Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)

Benefits

• Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
• Ability to choose where you work - remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $600/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally