Email and Chat Support

Summary

Join VGW's Customer Service team in Manila as an Email and Chat Support representative. You will provide friendly and professional assistance to customers via email and live chat, resolving issues and ensuring satisfaction. Maintain a deep understanding of VGW products and services to effectively assist customers. Respond efficiently to inquiries, manage a large volume of queries, and identify opportunities for process improvements. A minimum of 2-3 years of customer service experience and email/chat support experience is required. Excellent communication and problem-solving skills are essential. VGW primarily operates remotely, with occasional travel to Metro Manila.

Requirements

• At least a minimum of 2 – 3 years experience in the Customer Service field
• Experience in email and/or chat support is required
• Excellent communication skills both verbal and written
• Strong problem-solving abilities and attention to detail
• Team player with a strong sense of responsibility and commitment to customer satisfaction

Responsibilities

• Provide friendly and professional assistance to customers via email and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintain a deep understanding of our products/services and processes to effectively assist customers and answer their questions
• Keep a positive and customer-focused attitude at all times
• Respond efficiently to customer inquiries. Manage large amounts of incoming queries, be reliable and be there for customers
• Identify opportunities for process improvements and provide feedback to enhance the customer experience

Preferred Qualifications

• Exposure to fraud or risk management is a plus
• Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus

Benefits

• Competitive compensation, perks and benefits
• Flexibility so you can strike a healthy balance between your personal life and career
• Opportunities for learning and career advancement