Email Support Specialist

Summary

Join ISTA Personnel Solutions South Africa, a dynamic BPO company, as an Email Support Specialist! This remote role, exclusively for South African citizens, involves managing a shared inbox for a U.S.-based money lending client. You will route incoming emails, log information into internal systems, and loop in appropriate contacts for follow-ups. No external communication is involved; this is an internal, email-based role. A fixed fibre line with 25 Mbps speed and a reliable power backup are mandatory. The work hours are Monday to Friday, 9:00 am to 6:00 pm EST (3:00 pm to 12:00 am SAST).

Requirements

• Excellent written and verbal English communication skills
• Strong reading comprehension
• Exceptional logical reasoning and problem-solving abilities
• Ability to analyze and categorize different types of email inquiries and act accordingly
• Sound judgment and the ability to apply past learning to similar new scenarios
• Basic proficiency with computer systems
• Comfortable navigating MS Office and Outlook
• Ability to learn new systems and follow structured workflows
• A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory
• A reliable backup solution for load shedding and outages is required

Responsibilities

• Manage a shared email inbox used by the internal team
• Review incoming emails from external lending companies and
• Route them to the correct brokers internally
• Log relevant information into internal systems or databases
• Loop in appropriate internal contacts to ensure follow-ups and responses
• No external email communication or customer voice interaction — this role is strictly internal and email-based

Preferred Qualifications

Background or familiarity in finance or accounting will be advantageous but not essential