πCanada
Email Support Specialist
closed
ISTA Solutions
πRemote - South Africa
Summary
Join ISTA Personnel Solutions South Africa, a dynamic BPO company, as an Email Support Specialist! This remote role, exclusively for South African citizens, involves managing a shared inbox for a U.S.-based money lending client. You will route incoming emails, log information into internal systems, and loop in appropriate contacts for follow-ups. No external communication is involved; this is an internal, email-based role. A fixed fibre line with 25 Mbps speed and a reliable power backup are mandatory. The work hours are Monday to Friday, 9:00 am to 6:00 pm EST (3:00 pm to 12:00 am SAST).
Requirements
- Excellent written and verbal English communication skills
- Strong reading comprehension
- Exceptional logical reasoning and problem-solving abilities
- Ability to analyze and categorize different types of email inquiries and act accordingly
- Sound judgment and the ability to apply past learning to similar new scenarios
- Basic proficiency with computer systems
- Comfortable navigating MS Office and Outlook
- Ability to learn new systems and follow structured workflows
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory
- A reliable backup solution for load shedding and outages is required
Responsibilities
- Manage a shared email inbox used by the internal team
- Review incoming emails from external lending companies and
- Route them to the correct brokers internally
- Log relevant information into internal systems or databases
- Loop in appropriate internal contacts to ensure follow-ups and responses
- No external email communication or customer voice interaction β this role is strictly internal and email-based
Preferred Qualifications
Background or familiarity in finance or accounting will be advantageous but not essential
This job is filled or no longer available
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