Support Specialist

Summary

Join Momentus Technologies as a Support Specialist and provide technical assistance to clients via email, phone, and online training. You will also contribute to software testing, account setup, gather product feedback, and offer technical support to colleagues. This role demands expertise in our software, collaboration with clients and developers to resolve issues, and testing new features. You will also provide user training, maintain file servers, build testing sites, and become a trusted resource for key accounts. The position requires strong customer service skills and experience with various software and databases. Momentus offers a dynamic work environment and competitive benefits.

Requirements

• 2+ years of customer service experience ideally in a high growth saas company
• Excellent phone and email communication
• Proficient in Microsoft Suite (Word, Excel, etc)
• Availability for on-call support over the weekend a few times a year

Responsibilities

• Become an expert user on our software and keep up to date with new features and enhancements
• Working with customers and the Momentus development team to resolve software errors
• Test new/improved functionality and/or bug fixes prior to general release
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist
• Provide user training on specific features and or modules
• Maintain and oversee file server cleanup and maintenance
• Build local Momentus sites for testing
• Become a trusted resource for key accounts
• Educate and develop existing customer accounts
• Demonstrate new features and unique use cases
• Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration

Preferred Qualifications

• Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access)
• You have venue/event industry experience
• You communicate professionally, yet personably, in person, on the phone, and over email
• You are empathetic and patient when assisting and educating others on complex topics
• You are detail-oriented and take pride in doing excellent work
• You love serving people
• You are a team player
• You like to keep everyone in the loop - you don’t hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others
• You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports
• You love cutting-edge technology; you just get it! But you also empathize with those who may not be as savvy and enjoy explaining and educating others about it
• You enjoy working through both routine tasks as well as tackling the occasional curveball or larger project
• You have experience with HTML or creating and formatting digital documents — and have an eye for detail and aesthetics
• You’re great at “zooming out” to see the big picture, but not afraid to drill down to the details when needed
• You are self-motivated and thrive working in a fast-paced environment

Benefits

• Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral
• Unlimited Time Off: Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters
• Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments
• Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections
• CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment
• No Dress Code: Smart, independent people like you choose what they wear
• Wellness Programs: Your well-being is our priority. We offer wellness program offerings to help you thrive
• Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job
• Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career