Emergency Medical Services Dispatcher

Summary

Join I STA Personnel Solutions South Africa, a global BPO company, as an Emergency Medical Services (EMS) Dispatcher for a USA-based client. This remote role, open to South African citizens only, requires resilience, composure, and strong attention to detail in a fast-paced environment. The position demands flexibility, with a 45-hour work week spanning Monday to Sunday, including shifts up to 12 hours long. A stable internet connection (fixed fibre line with 25 Mbps minimum speed) and reliable power backup are mandatory. The ideal candidate will possess exceptional organizational skills and thrive in a demanding setting.

Requirements

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection
• A reliable power backup solution
• Be a South African Citizen

Responsibilities

• Answering incoming calls, administrative, non-emergency, and emergency
• Professional etiquette
• Promptly ascertain proper levels of response
• Triage calls and enter data into computer system
• Data Entry with critical attention to details
• Constantly monitoring the dispatch system
• Ensure units are en-route
• Post moves in a timely fashion
• Ensure other unites are within acceptable distance
• Communicate appropriate routing instructions
• Investigate and report all time exceptions
• Complete and submit daily reports

Preferred Qualifications

• Experience in the Healthcare Industry
• Previous experience in dispatch or coordination
• Customer service skills
• Ability to prioritize multiple tasks; ability to work independently and as a team member
• Competent radio communication skills
• Excellent English communication skills (written and verbal)