Natera is hiring a
EMR Systems & Support Analyst

Summary

Join Natera, a rapidly-growing diagnostics company, as a Sr. EMR Systems and Support Analyst to drive multiple projects in parallel that contribute to the development, integration, support, and functionality rollout of an Electronic Health Record system and supporting IT systems.

Requirements

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience
• Minimum 3-5 years of direct work experience
• Minimum 1-3 years of experience in directly dealing with EMR systems
• Exceptional oral and written communication skills
• Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs with attention to details
• Highly organized with ability to manage concurrent deadlines
• Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments
• Excellent analytical and organizational skills
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Ability to understand customer requirements and their impact on technical directions of a solution
• Ability to manage multiple projects successfully with high quality deliverables while keeping stakeholders informed of progress
• Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service Proficient in the use of Microsoft Office tools
• Understanding of clinical workflows and terminology in Healthcare IT is required. Working knowledge of EMR solutions is required
• Strong understanding of healthcare business processes and technology is required

Responsibilities

• Drive multiple projects in parallel that directly contribute to development, integration, support and functionality rollout and update of an Electronic Health Record system and supporting IT systems
• Assist with workflow process optimization through building applications that are tailored to meet the laboratory’s needs
• Use your expertise in EHR system’s capabilities and functional knowledge of workflows to assist in the integration of provider EMR systems and implementation of internal systems to help to meet process needs
• Monitor and support clients before and after implementation and/or interface deployment
• Ensure that customer upgrades are done with quality while staying inline with their workflows
• Ensure that all required stakeholders are involved and informed throughout each project

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits