Summary

The job is for a remote Client Success Analyst position at Raintree Systems. The role involves building relationships with clients, analyzing client data, conducting regular check-ins, providing support, collaborating with cross-functional teams, and assisting in strategically critical issues as needed. The ideal candidate should have a BA/BS degree in Business Administration, Management or Accounting with a technology-related minor, 2 years of experience in Client Success, excellent analytical skills, proactive attitude, strong business acumen, and knowledge of Electronic Medical Record (EMR) systems.

Requirements

BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired
Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team
Proactive, self-motivated, and have excellent communication and negotiation skills
Strong business acumen and attention to detail
Implementation and/or Consulting experience within the healthcare vertical
Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems

Responsibilities

Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service
Understand the client’s industry and company to align strategies with their objectives
Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues
Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement
Provide support to help clients be successful
Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved
Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience
Assist external departmental personnel in strategically critical issues as the need arises

Benefits

Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave

Raintree Systems is hiring a Client Success Analyst