Endpoint Management Engineer

Summary

Join New Era Technology as an Endpoint Management Engineer and contribute to a secure and automated endpoint management strategy across our global workforce. This remote position involves designing, implementing, and maintaining endpoint management solutions using tools like Microsoft Intune, N-able N-central, and Take Control. You will collaborate with various teams to integrate zero-trust security principles and ensure compliance. The role requires advanced expertise in cloud and mobile device management, a security-first mindset, and strong troubleshooting skills. New Era offers a comprehensive benefits package including full medical, dental, vision, 401k match, and 29 PTO days.

Requirements

• Minimum of 5 years of hands-on experience in endpoint or device management within a modern, hybrid enterprise environment
• Proven track record of deploying and managing multi-platform endpoints (Windows, macOS, iOS, Android) in a global setting
• Experience with automated patch management, remote support tools, and modern OS deployment strategies is essential
• Bachelor’s Degree or equivalent experience
• Ability to travel to various company locations as needed
• Regularly spend extended periods sitting and using office equipment and computers
• Frequent transitions between sitting and standing positions
• Regularly use hands and fingers to operate devices and equipment
• Ability to lift and carry up to 25 pounds

Responsibilities

• Architect and manage the enrollment, configuration, and compliance policies for corporate endpoints
• Develop and deliver training materials to facilitate smooth user onboarding and adoption of new endpoint management practices
• Publish and maintain third-party applications, ensuring timely updates and compatibility with corporate policies
• Configure and enforce device, application, and compliance policies based on zero-trust and best-practice security frameworks
• Integrate volume licensing with Apple and Google to streamline device provisioning and management
• Collaborate with the Security team to onboard legacy devices to Microsoft Defender for Endpoint, ensuring continuous threat monitoring and response
• Implement and test security hardening measures to meet evolving cybersecurity standards
• Utilize N-able N-central for proactive monitoring, automated remediation, and patch management of endpoints not enrolled in Intune
• Leverage Take Control to provide swift remote support and troubleshooting for end-user issues, acting as an escalation point for complex problems
• Oversee the approval and deployment of Microsoft Updates, as well as third-party patches across all managed devices
• Automate patch compliance reporting to ensure consistent security posture and operational integrity
• Manage new PC onboardings through Microsoft Autopilot and SCCM, including the creation of customized OS installation media with preloaded drivers and applications
• Assist with remote deployment of devices for remote or hybrid workforce scenarios, ensuring minimal disruption to end users
• Work with business units and cellular providers to transition legacy mobile plans into corporate accounts and integrate mobile device enrollment with the purchasing process

Preferred Qualifications

• Advanced expertise with Microsoft Intune or comparable cloud-based MDM solutions
• Deep understanding of zero-trust frameworks, endpoint security, and proactive threat remediation
• Proven skills using N-able N-central (or equivalent RMM solutions) and Take Control for automated monitoring, patching, and remote troubleshooting
• Solid experience with Active Directory, Azure AD (Entra ID), and managing user access and group policies
• Excellent evidence-based troubleshooting skills across diverse platforms and environments
• Exceptional ability to manage multiple projects, document processes, and communicate effectively with technical and non-technical stakeholders

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holiday