Endpoint Support Engineer L3

Summary

Join Twilio as our next Endpoint Engineer L3 and focus on supporting projects related to compliance, governance, and security workloads. This role involves designing, developing, and implementing endpoint management solutions using technologies like AWS Workspaces, Workspace ONE, and Kandji. You will lead projects, develop automation scripts, troubleshoot complex issues, and collaborate with cross-functional teams. The position requires 5+ years of experience in endpoint management, proficiency in scripting languages, and specific certifications. Twilio offers a remote-first work environment based in Canada with some travel, competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 5+ years of experience in endpoint support, management, or engineering roles
• Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji
• Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices
• Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement
• Ability to design and develop endpoint management solutions that align with business needs and enhance user experience
• Experience with Mobile OS versions such as iOS, Android
• Proven skills in troubleshooting complex endpoint and mobile device management issues
• Experience in supporting and leading projects, especially related to compliance and security initiatives
• Apple ACSP
• Apple ACIT
• Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security

Responsibilities

• Lead projects related to endpoint compliance, security, and governance
• Design and implement strategies to ensure endpoint compliance and secure configurations
• Develop and maintain governance policies to address endpoint management requirements
• Design, architect, and implement solutions to enhance the end-user computing environment
• Develop automation scripts and tools using PowerShell, Python, or other scripting languages to streamline endpoint provisioning, deployment, and compliance tasks
• Participate in the design and development of configurations for AWS Workspaces, Workspace ONE, and Kandji, ensuring solutions meet operational needs
• Contribute to the development of monitoring tools to improve visibility and management of endpoint environments
• Act as a technical escalation point for complex endpoint issues involving AWS Workspaces, Workspace ONE, and Kandji
• Perform root cause analysis and identify opportunities to enhance the overall system’s resilience and reliability
• Collaborate with cross-functional teams to align endpoint management strategies with broader business requirements

Preferred Qualifications

• Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management
• Experience with automation tools and frameworks, and a strong focus on operational efficiency
• Ability to work effectively with cross-functional teams in a dynamic environment
• Microsoft Certified: Endpoint Administrator Associate or similar
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave