Engagement Manager

Summary

Join Ada, an AI customer service company, as an Engagement Manager to lead and manage complex AI implementations for enterprise clients. You will oversee project plans, mitigate risks, and communicate with executive stakeholders. Responsibilities include project governance, day-to-day management, client relationship management, process innovation, and operational hygiene. The ideal candidate possesses 5+ years of experience leading enterprise SaaS implementations, a proven track record of managing multiple concurrent projects, and strong communication skills. A certification in Agile project management is preferred. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, a wellness account, and flexible work arrangements.

Requirements

• 5+ years leading enterprise SaaS implementations or large consulting projects, with 3+ years in a formal Project Management or Engagement/Delivery Manager seat
• Proven track record juggling 6-8 concurrent projects valued at $500 K+ ARR while meeting timeline and margin targets
• Comfortable translating AI/LLM concepts, APIs, and data flows for both technical teams and executive sponsors
• Certified (or equivalent experience) in Agile or hybrid project-management frameworks; adept with PSA or tools like Monday.com
• Expert communicator who anticipates risks, drives consensus, and excels at executive-level presentations
• Passion for coaching, change management, and continuous improvement—always asking “How can we do this better?”  mance cultures
• Ability to travel 15-20% for key client and team engagements

Responsibilities

• Project governance from pre-sales through go-live – Partner with Sales to validate scope for new customers, draft SOW timelines, and create implementation plans tailored to each client
• Run the day-to-day – Drive status meetings, RAID logs, budget tracking, and project management timelines, to keep projects on time and within scope
• Client relationship & escalation management – Build trusted-advisor rapport with VP/C-level stakeholders, steer scope changes via formal change orders, and resolve issues before they escalate
• Playbook & process innovation – Capture learnings from each engagement to enrich Ada’s ACX Playbook and refine our delivery methodology for future projects
• Operational hygiene – Own project reporting, timesheets, and post-implementation hand-offs to Customer Success, ensuring seamless transition and measurable ROI for every launch

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology