Engagement Manager

Summary

Join Eppo, a fast-growing experimentation platform company, as its first Engagement Manager in EMEA! Based in London or Berlin, you will be responsible for ensuring the successful implementation of Eppo's platform for numerous clients. You will manage multiple concurrent projects, collaborating with cross-functional teams and stakeholders. This role requires strong project management, communication, and analytical skills, along with a customer-centric approach. You will act as the primary point of contact for clients, managing their expectations and resolving issues. The ideal candidate possesses extensive experience in SaaS platforms and data analytics, along with proven project management expertise. Eppo offers a competitive salary, equity, comprehensive benefits, and a flexible remote-first work environment.

Requirements

• Stellar listening, speaking, presentation, and writing skills
• Strong ability to multi-task, managing multiple concurrent work threads
• Self-directed with the ability to manage simultaneous, complex engagements with minimal supervision
• Ability to set and manage customer expectations and negotiate appropriate resolutions to issues
• Expertise in SaaS platforms
• PMO, Project Management, Program Management experience / Account Management experience (at least 3 years experience)

Responsibilities

• Serve as project lead and primary interface and point of contact for customers during implementation and onboarding
• Own all functional aspects of customer projects, including project management, documentation of requirements and timelines, resolution of open issues, communication of status, and more
• Coordinate and work closely with the other Eppo Customer Success team members
• Manage all customer communication, including email, video conference, Slack, and face-to-face meetings
• Serve as a customer advocate within Eppo, escalating issues and driving feature requests
• Possess a comprehensive understanding of the Eppo products and services
• Assist in the continued development of the Eppo Customer Success team by mentoring, contributing to our training content, and improving the Eppo methodologies

Preferred Qualifications

• Exceptional project management skills and PMP certification are a plus but do not replace relevant work experience
• Experience working with data or analytics software is preferred; 5+ years of relevant work experience
• Business acumen, strong consulting skills, and experience
• Client-facing is a big plus
• Proficiency in SQL technologies; knowledge of database structure, design, and modeling concepts; and/or experience in the currently available modern data stack tools suite

Benefits

• Competitive Salary & Equity : We aim high, targeting the 75th percentile for all roles
• Growth & Autonomy : Small team, big impact—grow alongside us!
• Medical, Dental & Vision : 100% coverage for US based employees, 75% premium coverage for dependents
• 401(k) : Available through Human Interest (no match right now)
• Learning & Development : $500 yearly for L&D resources
• Flexible PTO: We’re big fans of working hard and recharging when needed!
• Remote-First : A fully distributed workforce within the US and Europe
• Company Offsite : Our annual offsite for collaboration and team fun!
• Paid Parental Leave : 16 weeks for birth-parents, 12 weeks for non-birth parents