Engagement Manager
Hakkoda
πRemote - Portugal
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Job highlights
Summary
Join Hakkoda as an Engagement Manager and lead client engagements and teams in Portugal and the UK. You will manage the day-to-day execution of client projects, guide team members, and work directly with clients, primarily remotely. This role requires strong leadership, communication, and problem-solving skills, along with experience in project and program management, particularly within Agile/Scrum frameworks. You will leverage your expertise to help clients solve data challenges, collaborating with a diverse team of experts. Hakkoda offers a collaborative culture focused on personal development and a remote-first work environment with access to a co-working space in Lisbon.
Requirements
- Bachelorβs degree in Computer Science, Engineering, or other relevant fields
- 4+ years in technically related project/program management roles
- Experience leading Agile/Scrum projects and associated ceremonies; can demonstrate understanding of Agile framework
- Experience working with product owners / business application owners and development teams to understand business and user requirements
- Experienced in building and strengthening client relationships to achieve long-term partnerships
- Exceptional analytical and quantitative problem solving skills
- Strong stakeholder management, presentation, and communication skills
- Initiative taker, eager to break new ground, create opportunities for others
- Demonstrated leadership ability in a team environment
- Outstanding project and process management skills with eye towards continuous process improvement
- Demonstrates solid technical acumen and understanding of the technical components of the project delivery
- Superb client service skills with both creative and analytical mind-set
- Demonstrates proficiency in soft skills from both a client and team perspective
- Capable of handling/can be assigned to large-scale projects
- Fluency in English is a must
Responsibilities
- Lead client engagements and Hakkoda teams in PT and in the UK
- Lead the day to day execution of client projects
- Guide and develop individual team members
- Work directly with clients β usually remotely
- Take ownership of the overall project and its end products
- Develop a thorough understanding of our products and service offerings to better align to client needs
- Able to independently draft, communicate and present status summary of project deliverables and milestones along with issues and action items
- Effectively manages project scope and client expectations simultaneously; proactively explains process to achieve client understanding
- Effectively identifies and manages risks, and associated remediation; professionally handles escalation when warranted
- Facilitates project UAT
- Ensures KPIs, CSAT are being met
Preferred Qualifications
Experience in Professional Consulting Services desired
Benefits
- Comprehensive health insurance
- Competitive meal allowance
- Annual bonus opportunities
- 22 days of paid time off, plus 2 additional days (your birthday and Christmas Eve)
- Initial home office budget
- Work from home allowance
- Technical training and certification programs
- Full access to our cosy co-working space in the heart of Lisbon (Saldanha)
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