Engagement Manager

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Hakkoda

πŸ“Remote - Portugal

Job highlights

Summary

Join Hakkoda as an Engagement Manager and lead client engagements and teams in Portugal and the UK. You will manage the day-to-day execution of client projects, guide team members, and work directly with clients, primarily remotely. This role requires strong leadership, communication, and problem-solving skills, along with experience in project and program management, particularly within Agile/Scrum frameworks. You will leverage your expertise to help clients solve data challenges, collaborating with a diverse team of experts. Hakkoda offers a collaborative culture focused on personal development and a remote-first work environment with access to a co-working space in Lisbon.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or other relevant fields
  • 4+ years in technically related project/program management roles
  • Experience leading Agile/Scrum projects and associated ceremonies; can demonstrate understanding of Agile framework
  • Experience working with product owners / business application owners and development teams to understand business and user requirements
  • Experienced in building and strengthening client relationships to achieve long-term partnerships
  • Exceptional analytical and quantitative problem solving skills
  • Strong stakeholder management, presentation, and communication skills
  • Initiative taker, eager to break new ground, create opportunities for others
  • Demonstrated leadership ability in a team environment
  • Outstanding project and process management skills with eye towards continuous process improvement
  • Demonstrates solid technical acumen and understanding of the technical components of the project delivery
  • Superb client service skills with both creative and analytical mind-set
  • Demonstrates proficiency in soft skills from both a client and team perspective
  • Capable of handling/can be assigned to large-scale projects
  • Fluency in English is a must

Responsibilities

  • Lead client engagements and Hakkoda teams in PT and in the UK
  • Lead the day to day execution of client projects
  • Guide and develop individual team members
  • Work directly with clients – usually remotely
  • Take ownership of the overall project and its end products
  • Develop a thorough understanding of our products and service offerings to better align to client needs
  • Able to independently draft, communicate and present status summary of project deliverables and milestones along with issues and action items
  • Effectively manages project scope and client expectations simultaneously; proactively explains process to achieve client understanding
  • Effectively identifies and manages risks, and associated remediation; professionally handles escalation when warranted
  • Facilitates project UAT
  • Ensures KPIs, CSAT are being met

Preferred Qualifications

Experience in Professional Consulting Services desired

Benefits

  • Comprehensive health insurance
  • Competitive meal allowance
  • Annual bonus opportunities
  • 22 days of paid time off, plus 2 additional days (your birthday and Christmas Eve)
  • Initial home office budget
  • Work from home allowance
  • Technical training and certification programs
  • Full access to our cosy co-working space in the heart of Lisbon (Saldanha)

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