Engagement Manager

Summary

Join Hakkoda as an Engagement Manager and lead client engagements and teams in Portugal and the UK. You will manage the day-to-day execution of client projects, guide team members, and work directly with clients, primarily remotely. This role requires strong leadership, communication, and problem-solving skills, along with experience in project and program management, particularly within Agile/Scrum frameworks. You will leverage your expertise to help clients solve data challenges, collaborating with a diverse team of experts. Hakkoda offers a collaborative culture focused on personal development and a remote-first work environment with access to a co-working space in Lisbon.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or other relevant fields
• 4+ years in technically related project/program management roles
• Experience leading Agile/Scrum projects and associated ceremonies; can demonstrate understanding of Agile framework
• Experience working with product owners / business application owners and development teams to understand business and user requirements
• Experienced in building and strengthening client relationships to achieve long-term partnerships
• Exceptional analytical and quantitative problem solving skills
• Strong stakeholder management, presentation, and communication skills
• Initiative taker, eager to break new ground, create opportunities for others
• Demonstrated leadership ability in a team environment
• Outstanding project and process management skills with eye towards continuous process improvement
• Demonstrates solid technical acumen and understanding of the technical components of the project delivery
• Superb client service skills with both creative and analytical mind-set
• Demonstrates proficiency in soft skills from both a client and team perspective
• Capable of handling/can be assigned to large-scale projects
• Fluency in English is a must

Responsibilities

• Lead client engagements and Hakkoda teams in PT and in the UK
• Lead the day to day execution of client projects
• Guide and develop individual team members
• Work directly with clients – usually remotely
• Take ownership of the overall project and its end products
• Develop a thorough understanding of our products and service offerings to better align to client needs
• Able to independently draft, communicate and present status summary of project deliverables and milestones along with issues and action items
• Effectively manages project scope and client expectations simultaneously; proactively explains process to achieve client understanding
• Effectively identifies and manages risks, and associated remediation; professionally handles escalation when warranted
• Facilitates project UAT
• Ensures KPIs, CSAT are being met

Preferred Qualifications

Experience in Professional Consulting Services desired

Benefits

• Comprehensive health insurance
• Competitive meal allowance
• Annual bonus opportunities
• 22 days of paid time off, plus 2 additional days (your birthday and Christmas Eve)
• Initial home office budget
• Work from home allowance
• Technical training and certification programs
• Full access to our cosy co-working space in the heart of Lisbon (Saldanha)