Lead Enterprise Engagement Manager

Summary

Join Rackspace as a Lead Enterprise Engagement Manager and manage multiple medium-to-large, complex projects within time and cost constraints. You will ensure program coherence, support individual projects, and deliver results aligning with the Statement of Work. Responsibilities include developing project plans, managing customer relationships, providing service guidance, creating reports, collaborating with engineers, and leading root cause analyses. The role requires a Bachelor's degree or equivalent experience, at least 2 years of relevant experience, and strong project management skills. Remote work within the United States is offered.

Requirements

• Bachelor's degree in a field related to the role required
• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to High School Diploma is required
• A minimum of 2 years of experience in the field of the role is required
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel

Responsibilities

• Develop project plans, define timeframe, prioritize tasks, and monitor progress to achieve objectives
• Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments
• Work with customers by utilizing your project management skills to put together onboarding schedules and tasks
• Provide guidance on how best to utilize our services, provide an escalation point for issues and help provide reporting to ensure customers’ faith in the service
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise
• Coordinate different stakeholder perspectives to develop solutions; think holistically to increase efficiency across organizational boundaries
• Make accurate judgments regarding the time required to complete work; proactively manage a team to ensure deadlines are successfully met; balance priorities simultaneously and seek guidance when necessary
• Conducts presentations in executive settings to convey project management risk and technical information to stakeholders with varying comprehension levels
• Use prescribed guidelines or processes in analyzing situations
• Profile customer stakeholders to gain awareness of differing perspectives
• Anticipate and take action to accomplish objectives; find alternatives; accept ownership for individual and team performance
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintain focus despite competing priorities and frequent context shifting
• Identify methods for collecting data, perform data analyses, and articulate findings
• Develop simple models to understand the potential impacts of decisions under various scenarios

Preferred Qualifications

• Project Management Professional
• Certified Scrum Master
• AWS Cloud Practitioner
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results-oriented proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Benefits

• Remote work in the United States of America
• Variable compensation in the form of bonus, commissions, or other discretionary payments (based on eligibility and performance)