Engagement Manager

Summary

Join Testlio as an Engagement Manager and become a key player in driving strategic client success and growth within various industries. Reporting to the Americas region Client Services Director, you will manage a portfolio of client engagements, ensuring exceptional results. You will collaborate with a global team, including Testing Managers, Test Leads, and testers. This role offers the chance to shape Testlio's client engagement approach, work with exciting companies, and contribute to industry quality standards. Testlio provides a supportive and flexible remote work environment with a strong emphasis on employee well-being and a generous benefits package.

Requirements

• 5+ years in client services and/or account management with a proven track record of successful engagements with enterprise-level clients
• 2+ years of experience in software testing or Quality Assurance
• Ability to identify customer value and build successful customer relationships
• Proven strategic thinking and planning skills, including time management, problem-solving, task delegation, and prioritization capabilities
• Ability to present concepts and data in a structured and well-ordered way
• Strong communicator and presenter who possesses exceptional negotiation skills as well as sound interpersonal skills
• Ability to collaborate with multiple teams, both internal and client-facing
• Resilient, self-motivated, results-driven, and proactive
• Thrive under pressure, adapt well to changes, and easily obtain new information

Responsibilities

• Take full ownership of multiple client engagements from A to Z
• Learn your client’s business objectives, culture, and people—and make strategic recommendations to achieve expected business outcomes
• Actively evaluate and monitor account health and satisfaction status including organizing and leading regular status and feedback calls with your clients
• Be accountable for a set of ongoing financial, impact, and other metrics, including partnership health, revenue served, project utilization, margin, net revenue retained, and more
• Drive the ongoing expectations management for the service and negotiate operational adjustments, e.g. unrealistic turnover timeline expectations, scope prioritization needs, and more
• Create and deliver executive-level and detailed status reports that properly communicate an engagement's progress, KPIs, and financials tailored to the proper audience
• Collaborate with Testing Managers, and support Test Leads and testers from around the world to ensure exceptional testing experiences
• Help coach your team members to be as successful and grow within their roles
• Collaborate effectively and professionally with other Testlio employees to solve problems and define new or improve existing processes
• Proactively drive new contract period scoping activities and identify upsell opportunities or ways to increase the value of the service offered
• Partner with sales team members to identify, win, and grow opportunities in your existing portfolio as well as with new prospects
• With customer satisfaction as your priority, proactively identify upsell opportunities or ways to increase the value of Testlio’s service in partnership with the Team Lead, Testing Manager, and Account Director

Preferred Qualifications

• Good knowledge of software, including native apps, development and testing methodologies
• Passion for and focused interest in the field of testing

Benefits

• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication
• We look for opportunities to create engagement with TestLions around the world and we want to make sure you can take time off from work to rest
• We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days