Engagement Marketing Intern

Summary

Join Kiva's Internship Program as an Engagement Marketing Intern and contribute to expanding our reach and impact. This 6-month, part-time (24-32 hours/week), remote volunteer position will have you assisting with email program management, building emails, creating user journeys, leading reporting, and contributing strategic insights to improve user retention and engagement. You will gain valuable experience in email marketing, experimentation, lifecycle marketing, and cross-functional collaboration. The internship offers professional development workshops, access to Kiva's network, and a modest stipend to offset expenses. Kiva is committed to fostering a diverse and inclusive workplace.

Responsibilities

• Build email campaigns and workflows in Iterable
• Conduct campaign reporting and data analysis
• Create and interpret a variety of reports using Looker and Google Spreadsheets
• Be able to clearly communicate findings with team members
• Contribute strategic insights to improve user retention and engagement
• Identify potential growth areas and ways to improve Kiva’s email marketing program
• Work collaboratively with Product leaders to enhance the user journey
• Develop strategy briefs for impactful campaigns
• Understand Kiva’s brand, programs, and audiences
• Provide organizational and administrative support to the Senior Manager of Retention and Engagement

Preferred Qualifications

• At least 21 years of age or older by July 15, 2025
• Able to commit to the full 6-months term
• Strong critical thinking, with an eye for detail and ownership for your work
• Enjoys problem-solving and relationship building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google docs, Word, Excel, and PowerPoint

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers