Kustomer is hiring a
Engineering Manager, Remote - United States

Summary

The job description is for an Engineering Manager role at Kustomer, a fast-growing conversational CRM platform backed by leading VCs. The role involves managing a team of software engineers, providing technical mentorship, and developing software solutions to enhance the company's platform and automation capabilities.

Requirements

• You have a bachelor's degree in Computer Science or related field
• You have 7+ years of experience in Engineering
• You have at least 3+ years of experience managing a team of engineers
• You have experience growing, mentoring, and developing engineers with varying degrees of experience
• You are up-to-date with, and have a passion for, software engineering best practices
• You have experience attracting and hiring engineering talent
• Technical experience: Distributed Systems, Familiarity with Node.js and/or React/Redux, Experience with REST APIs, Experience with continuous deployment, Experience with Docker, Terraform, and/or AWS, Experience with Elasticsearch, Solr, or Algolia, Experience with automated testing practices

Responsibilities

• Manage a team of software engineers with diverse experience
• Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work
• Provide leadership and coaching to develop your team members
• Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives
• Support established organizational objectives by developing goals and strategies
• Report on goals and represent the teams to senior leadership
• Participate in hiring and recruiting initiatives
• Analyze, design, and develop software to improve the company's platform and expand its automation capabilities
• Develop microservices, primarily using AWS, Node.js, Python, React
• Own the technical plans and execution for projects and features that impact ease-of-use for clients, focusing on automating tedious and repeated tasks
• Provide strategic vision and execution on the technical roadmap
• Find and implement ways to improve cost-efficiency
• Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output
• Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies
• Conduct code and architecture reviews across the platform
• Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines
• Maintain good relationships with internal and external stakeholders
• Engage in client calls when necessary to provide technical insight and roadmap

Preferred Qualifications

Strong preference for talent based in the New York City Metropolitan Area (NY, CT, NJ)

Benefits

• Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy
• Diversity & Inclusion at Kustomer: Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together