Engineering Manager

Summary

Join Kustomer's growing team as an exceptional Engineering Manager to lead the Automations team. This dual role combines hands-on technical leadership with people management, guiding a talented group of engineers. You will design and build robust backend systems, enhancing the platform's automation capabilities. Your leadership will shape the technical vision and execution, collaborating closely with Product and other stakeholders. You'll be responsible for managing employee performance, providing technical mentorship, and participating in hiring initiatives. The ideal candidate possesses a strong background in software engineering, experience managing engineering teams, and familiarity with relevant technologies.

Requirements

• You have a bachelor's degree (or equivalent experience) in Computer Science or related field
• You have 7+ years of progressive experience in software engineering
• You have at least 1+ year of experience managing a team of engineers
• You have experience growing, mentoring, and developing engineers with varying degrees of experience
• You are up-to-date with, and have a passion for, software engineering best practices
• You have experience attracting and hiring engineering talent

Responsibilities

• Manage a team of software engineers with diverse experience (30%)
• Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work
• Provide leadership and coaching to develop your team members
• Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives
• Support established organizational objectives by developing goals and strategies
• Report on goals and represent the teams to senior leadership
• Participate in hiring and recruiting initiatives
• Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%)
• Develop microservices, primarily using AWS, Node.js, Python, React, researching and implementing new or unused technologies where appropriate
• Own the technical plans and execution for projects and features that impact ease-of-use for clients, focusing on automating tedious and repeated tasks
• Provide strategic vision and execution on the technical roadmap
• Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)
• Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies
• Participate in cross-team initiatives to drive engineering best-practices (20%)
• Conduct code and architecture reviews across the platform
• Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines
• Maintain good relationships with internal and external stakeholders
• Engage in client calls when necessary to provide technical insight and roadmap

Preferred Qualifications

• You’re familiar with Golang and/or Node.js
• You’ve worked with and built REST APIs
• Experience with continuous deployment
• Experience with Docker, Terraform, and/or AWS
• Experience with Elasticsearch, Solr, or Algolia
• Experience with automated testing practices

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks