Manager, Software Engineering Management

Summary

Join ServiceNow as a Product Development Manager and lead a senior engineering team, managing daily activities, departmental resources, and mentoring team members. You will collaborate with product management, design, and support teams to deliver high-quality solutions. This role requires strong technical and interpersonal skills, experience in integrating AI into work processes, and a proven track record of managing teams. The ideal candidate will possess advanced coding skills, expertise in software design and data modeling, and experience with open-source tools and agile development environments. ServiceNow offers a flexible work environment and is an equal opportunity employer.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of total experience with technologies relevant to SN and advanced coding skills
• 3+ years of experience of managerial experience, handling other leads in the team
• Strong software design, data modelling, architectural skills
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby, Shell, JavaScript)
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team