Engineering Manager, Data Pipelines and Integrations

Summary

Join Customer.io, a company used by over 7,500 companies to send billions of messages daily, as an Engineering Manager for their Data Pipelines and Integration team. Lead your team in delivering real customer value, fostering a culture of collaboration, and making confident decisions in ambiguous situations. Partner with other departments, champion AI tools, and advocate for the customer perspective. This role requires 3+ years of experience managing engineers at a SaaS company, a strong technical background, and experience building high-performing teams. Customer.io offers a competitive salary ($152,000-$205,000 USD), comprehensive benefits including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums, 16 weeks of paid parental leave, unlimited PTO, and more.

Requirements

• 3+ years experience managing engineers at a SaaS company
• A track record of driving execution in complex or fast-moving environments
• Comfort navigating ambiguity and helping teams find focus
• A strong technical background - you can hold your own in architecture conversations and design reviews
• Experience building high-performing, inclusive, and collaborative teams

Responsibilities

• Lead your team to deliver real customer value by owning projects end to end
• Foster a culture of knowledge sharing and collaboration to help everyone grow
• Make confident decisions in ambiguous situations and drive work forward
• Partner with other departments to align engineering efforts with customer success
• Champion AI tools to help the team prototype faster and ship smarter
• Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget