Enrollment Manager
Collective
πRemote - Philippines
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Job highlights
Summary
Join Collective as an Enrollment Manager and manage the onboarding process for new members, providing exceptional customer support and collaborating with cross-functional partners.
Requirements
- Exceptional communication skills in English (both verbal and written), with the ability to articulate complex topics clearly and manage conflicts effectively
- A bachelor's degree (or equivalent) in accounting, finance, or a related field
- A minimum of 2 years of work experience in a customer-facing role, preferably in a contact center, accounting, payroll, or tax-related environment
- Proficiency with online bookkeeping & payroll systems, familiarity with US taxes, tax filing procedures, and understanding of US Corporate structures
Responsibilities
- Serve as the primary point of contact for member questions during the onboarding process
- Provide assistance and answer inquiries on topics related to tax, accounting, payroll, and US corporate structures (especially LLCs/S Corp)
- Utilizing cross-functional resources and ensuring clear, professional communication
- Adapt swiftly in a fast-paced environment to effectively resolve member issues
- Handle inbound member inquiries regarding our product, process, taxes and accounting via email and phone
- Proactively provide updates and reminders to members about key milestones in the onboarding process
- Continuously identify and implement improvements in the onboarding process
Benefits
- 100% WFH
- A diverse and collaborative team culture
- Competitive base salary + Stock options
- Employee health, vision and dental benefits
- Philippine holidays observed + 15 PTO days
- Paid parental leave
- οΏ½οΏ½οΏ½8,138 wellness bonus
- PC or Mac Laptop + β±21,700 home office stipend
- Performance Bonus based on performance reviews
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