Enrollment Manager

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Collective

πŸ“Remote - Philippines

Job highlights

Summary

Join Collective as an Enrollment Manager and manage the onboarding process for new members, providing exceptional customer support and collaborating with cross-functional partners.

Requirements

  • Exceptional communication skills in English (both verbal and written), with the ability to articulate complex topics clearly and manage conflicts effectively
  • A bachelor's degree (or equivalent) in accounting, finance, or a related field
  • A minimum of 2 years of work experience in a customer-facing role, preferably in a contact center, accounting, payroll, or tax-related environment
  • Proficiency with online bookkeeping & payroll systems, familiarity with US taxes, tax filing procedures, and understanding of US Corporate structures

Responsibilities

  • Serve as the primary point of contact for member questions during the onboarding process
  • Provide assistance and answer inquiries on topics related to tax, accounting, payroll, and US corporate structures (especially LLCs/S Corp)
  • Utilizing cross-functional resources and ensuring clear, professional communication
  • Adapt swiftly in a fast-paced environment to effectively resolve member issues
  • Handle inbound member inquiries regarding our product, process, taxes and accounting via email and phone
  • Proactively provide updates and reminders to members about key milestones in the onboarding process
  • Continuously identify and implement improvements in the onboarding process

Benefits

  • 100% WFH
  • A diverse and collaborative team culture
  • Competitive base salary + Stock options
  • Employee health, vision and dental benefits
  • Philippine holidays observed + 15 PTO days
  • Paid parental leave
  • οΏ½οΏ½οΏ½8,138 wellness bonus
  • PC or Mac Laptop + β‚±21,700 home office stipend
  • Performance Bonus based on performance reviews

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