Enrollment Specialist

Summary

Join Lumata Health as a Sales Enrollment Specialist and contribute to our mission of preventing blindness through innovative virtual care management. This 100% remote, full-time position involves engaging prospective patients via outbound calls, promoting our services, and securing enrollments. You will guide patients through the enrollment process, maintain accurate records, and collaborate with the team to achieve sales goals. The role requires a minimum of 80 outbound calls and 10 daily enrollments. Premium starting pay, performance bonuses, and a comprehensive benefits package are offered. This is a metric-driven role requiring strong sales and communication skills.

Requirements

• 1+ years of sales experience, required
• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service
• Compassion and empathy
• Ability to work remotely with reliable Wifi access
• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet

Responsibilities

• Engage with potential patients through outbound calls to promote and enroll them in our services
• Provide detailed information about our services, highlighting the benefits and features to prospective patients
• Address inquiries, concerns, and objections effectively to secure enrollments
• Guide patients through the enrollment process, ensuring all necessary information is collected accurately
• Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements
• Maintain a patient-focused approach to enhance the overall enrolling experience
• Collaborate with team members to share best practices and strategies for achieving sales/metric goals
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction
• Participate in training sessions and team meetings to stay informed about services and industry trends
• Achieve and exceed monthly enrollment targets and performance metrics
• Track and report enrollment activities, outcomes, and performance to supervisors
• Utilize CRM software to document patient interactions
• Adhere to all company policies, procedures, and ethical standards
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process
• Maintain accurate and secure records of customer interactions and transactions

Preferred Qualifications

• 2+ years of work experience in eye care, or a related field, preferred
• Proficient with Electronic Medical Record (EMR) systems, preferred

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program