Enterprise Account Manager

Bocada Logo

Bocada

πŸ“Remote - Worldwide

Summary

Join Bocada's growing sales team as an Enterprise Account Manager, working remotely with large, global enterprise customers. You will be the primary relationship owner, responsible for expanding relationships and driving growth. This role combines account management, strategic sales, and customer advocacy to maximize customer retention and revenue. Success in this high-visibility position hinges on maintaining high customer satisfaction. You will build strong customer relationships, act as a trusted advisor, drive revenue growth and retention, and advocate for customers internally. The role requires significant experience in enterprise account management within the storage, backup, or disaster recovery sector.

Requirements

  • Have 7+ years of experience in enterprise account management in the storage, backup or disaster recovery space
  • Be native or fluent in English with exceptional presentation, verbal and writing skills
  • Hold a Bachelor's degree in a technical field
  • Have a demonstrated (and measurable) record of success having grown a portfolio of enterprise customers
  • Possess strong negotiation skills and a track record of closing complex deals
  • Have solid technical skills and the ability to diagnose and summarize complex technical issues

Responsibilities

  • Serve as the primary point of contact for enterprise customers, building strong, long-term relationships
  • Act as the trusted advisor to customers, understanding their business needs and driving customer adoption of the Bocada platform
  • Drive account renewals, identify upsell/cross-sell opportunities, and achieve revenue growth targets
  • Develop account plans for your customers, ensuring proactive engagement to secure long-term success
  • Advocate for customers internally by collaborating with product, support, and technical teams to address customer needs and challenges
  • Ensure timely resolution of customer issues and maintain high levels of customer satisfaction
  • Partner with customers to understand their strategic goals and demonstrate how Bocada’s solutions support their objectives
  • Conduct regular business reviews and product demonstrations to showcase value and identify new opportunities
  • Stay informed about industry trends, competitive landscape, and customer challenges to identify growth opportunities and provide relevant insights

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