Enterprise Architect

Summary

Join ServiceNow's Enterprise Architecture Team as a seasoned Enterprise Architect with extensive retail experience. Collaborate with executive leadership to identify pain points and translate them into ServiceNow solutions. Work with diverse teams to showcase the Now platform's capabilities and future opportunities. Lead architecture and design engagements for strategic customers, demonstrating how ServiceNow meets their needs across various domains. Articulate how ServiceNow delivers value, integrating seamlessly into existing and future technology landscapes. Understand and communicate ServiceNow's architecture at various levels, leveraging best practices and industry standards. Contribute to the creation of best practices, white papers, and workshops. Help organizations understand how ServiceNow AI accelerates value.

Requirements

• An entrepreneurial mindset
• Delivered Digital Business Transformation leveraging the ServiceNow platform
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
• Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better
• An ability to take complex concepts in build them into a story
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role
• A track record of success in using Human Centered Design techniques to explore the customer's current reality and set a vision for the future
• Expertise in designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, Business Architecture Guild, etc
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• Willingness to travel to serve our customers across the Americas

Responsibilities

• Engage with executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow
• Work with a wide variety of retail organizations, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modeling approaches and architecture patterns for integration
• Interact at multiple levels within a Retail organization (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc
• Help organizations understand how ServiceNow AI's strategy can accelerate them to value

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs