Senior Advisory Presales Enterprise Architect

Summary

Join ServiceNow's Enterprise Architecture Team as a pre-sales Enterprise Architect, building credibility and trust with technical leaders in our largest customers. You will develop cross-functional strategies and solutions, leveraging technical expertise and strong executive engagement skills. Collaborate with customers, partners, and the ServiceNow sales team to create and communicate high-level architectures and strategies. Lead workshops, best practice overviews, and educational sessions. Translate customer pain points into ServiceNow solutions and demonstrate how the platform meets strategic customer needs. Understand and articulate how ServiceNow delivers value, integrating seamlessly into existing and future technology landscapes. Work with architecture development methods and interact with various levels within customer accounts. Provide thought leadership and contribute to the creation of best practices.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc