Enterprise Architect

Summary

Join Twilio as an Enterprise Architect and drive the multi-year transformation of the GTM organization to the One Twilio Platform. You will work closely with Account Executives and Solutions Engineers to define and improve the sales playbook, focusing on multi-product adoption. This role involves authoring high-profile customer conversations, defining architectural blueprints, and acting as a liaison between Product, Marketing, and Sales. You will also contribute to incubating new platform capabilities and accelerating multi-product adoption. The position requires up to 20% travel and reports to the RVP, Solution Sales. Twilio values diverse experiences and encourages applications from individuals with varied backgrounds.

Requirements

• First and foremost, we’re looking for “commercially-minded and technically capable builder-sellers” - who are ready to dive into intrapreneurship to help lead the transformation of our GTM motion working closely with cross-functional leaders at the intersection of Product, Marketing, and Sales
• 5+ years of experience in software engineering and/or system architecture design, with a focus on solutions development/engineering and/or demo engineering
• Strong understanding of Twilio’s products and services, as well as the broader communications industry
• Familiarity with cloud platforms and architecture principles
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Strong project management skills and the ability to work collaboratively in a fast-paced environment
• Leadership DNA - validated ability to excite and lead successful cross-functional initiatives
• Data-driven and outcomes oriented. Proven ability to optimize revenue and gross profit by using data to guide decision making
• Excellent written and oral communication skills and experience with high-level business and deep technical discussions
• Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits
• A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed

Responsibilities

• Accelerate sales traction for the playbook you’ll be putting together to drive multi-product adoption across the business while also incubating pre-GA R&D pipeline through early conversations with a small set of AEs and SEs and our highest priority target customers to build the recipe for taking the new platform capabilities to market
• Prove repeatability for the GTM motion for each new solution, perfecting the recipe as we go and work closely with Marketing and Product to ensure we rapidly iterate based on all field and customer feedback and hone positioning so as to build a scalable and repeatable motion on top of the initial recipe
• Demonstrate customer ROI by augmenting AEs and SEs in reframing the discussion around solving business problems by leveraging the entire portfolio across Communications and Segment capabilities and supporting customers through the architecture and adoption stages to map the build to key business outcomes
• Demonstrate value of Twilio solutions by working closely with the newly consolidated Demo Engineering team in bringing the new demo platform up and running and showcasing our capabilities through demos and workshops

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
• Startup experience
• Proven leadership experience, ideally within a sales engineering or solutions architecture context
• Excellent coding skills, with experience in multiple programming languages and frameworks

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave