Client Success Manager

Summary

Join GoDaddy Corporate Domains (GCD) as a Client Success Manager and contribute to a fast-growing company focused on managing digital assets for renowned businesses. You will be responsible for building strong relationships with clients, ensuring a smooth onboarding process, and providing ongoing support throughout their journey with GCD. This role involves managing project plans, delivering regular status reports, and resolving technical issues. You will also conduct product training and communicate complex information in a clear and concise manner. This remote position offers the opportunity to work with a dedicated team and make a significant impact on client satisfaction.

Requirements

• 2+ years of experience in account management or client success in the domain industry and/or at an enterprise services company
• Strong understanding of basic DNS, WHOIS/RDAP, and Registry/Registrar workflows
• Understanding of SSL certificates, EPP codes, or advanced DNS (e.g., DNSSEC, DKIM, DMARC)
• Proficiency in Excel (VLOOKUP/XLOOKUP, Pivot Tables)

Responsibilities

• Serve as the main point of contact for all client interactions with the GoDaddy Corporate Domains team
• Build strong relationships with assigned clients to ensure a successful experience with GCD products and services
• Prepare and manage project plans to guide the onboarding process for new GCD clients
• Provide regular status reports and communicate the progress of client projects both internally and externally
• Conduct product training for clients as needed
• Liaise with technical staff to report and resolve any reported client technical issues
• Be able to take complex information and communicate to clients in a manner that is straightforward and easily digestible

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave