Enterprise Customer Development Manager

Summary

Join User Interviews' Account Management team as an entrepreneurial, analytical, and relationship-focused closer. You will expand and renew a large book of enterprise accounts, focusing on landing new teams within those accounts. Working closely with the VP of Account Management, you'll set and achieve growth goals using a provided sales playbook and your own initiative. This role requires exceeding quarterly expansion and retention quotas, developing strong customer relationships, and collaborating with the customer success team. You will prospect for new teams and subsidiaries, champion customer needs, become a product expert, and manage your sales pipeline effectively. The position also involves representing User Interviews at conferences and navigating legal and security procurement processes.

Requirements

• 4+ years selling SaaS to enterprise companies
• Experience generating your own opportunities (via low touch and high touch)
• Entrepreneurial and analytical
• Self-starter, able to work on multiple things at once
• Organized
• Excited about being remote
• Can wrestle clarity from ambiguity
• An excellent communicator (written and verbal)
• Believe companies should be obsessed with their customers!

Responsibilities

• Consistently exceed your quarterly expansion and retention quotas
• Develop long-term and collaborative relationships with your customers
• Work closely with our CS team to ensure your accounts are being activated and expansion opportunities are being discovered
• Prospect and outreach to new teams and their subsidiaries (we use Apollo, Sales Navigator, and Outreach for that work)
• Champion the needs of our customers, sharing key insights internally
• Become a product expert able to demo our products with confidence
• Own your own metrics: utilize Salesforce and internal reporting to celebrate your strengths and identify opportunities for improvement
• Manage your pipeline (great notes, accurate deal info, up-to-date next steps, multi-threaded opportunities, validated close dates)
• Support your fellow AMs with encouragement, feedback, and the sharing of tactics
• Represent User Interviews at conferences
• Navigate legal and security procurement with urgency and a high degree of accuracy

Preferred Qualifications

• Experience selling tools to research, marketing, design, or product teams
• Working at a company that is larger than ours now

Benefits

• $210,000 OTE (50/50 split)
• Stock options for every employee
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + annual employer contribution
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• $250 office setup budget
• $250 annual learning & development stipend
• $50/month Work From Home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual team retreat (virtual and in-person options)