Enterprise Customer Success Manager

Summary

Join SevenRooms' growing Enterprise Customer Success team as a Customer Success Manager, supporting the long-term success of enterprise clients in North America. You will manage customer relationships throughout their lifecycle, focusing on deployment, training, adoption, and identifying upsell opportunities. This role requires strong communication, data analysis, and technical skills to ensure client satisfaction and achieve revenue targets. You will collaborate with various internal teams and build strong relationships with key stakeholders. SevenRooms offers a competitive compensation package, comprehensive benefits, and opportunities for professional development. The role reports to the Director, Enterprise Customer Success.

Requirements

• 4+ years of experience working in a Customer Success or Account Management role in the Enterprise segment
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and process for internal communication
• Proven ability to manage multiple projects while paying attention to detail

Responsibilities

• Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams
• Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
• You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
• Maintain data integrity to track key metrics, specifically ROI
• You will then analyze your findings and make recommendations to optimize for maximum revenue
• Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
• Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients

Benefits

• Equitable compensation: Our compensation packages are based on competitive external market data
• At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry
• We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Bonus Eligible: The On-Target Earnings (Base Salary + Incentive Pay) range for this role is $115,000 - $125,000
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit
• You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement
• SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice