Overjet is hiring a
Enterprise Customer Success Manager

Summary

The job is for a Customer Success Manager at Overjet, a dental AI company. The role involves managing enterprise accounts, executing customer success strategy, achieving individual metrics and KPIs, improving processes around account setup, implementation, training, and ongoing account review, planning account expansion initiatives, conducting frequent reviews with accounts, and upselling new modules and software additions to existing customers.

Requirements

• 5+ years of experience in customer success in SAAS or similar product
• Previous Experience with renewals
• Excellent communication and interpersonal skills
• Bachelor’s degree or. extensive experience
• Experience in Management Consulting
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology
• Strong work ethic and hustle to achieve results in a high-growth startup environment

Responsibilities

• Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
• Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged
• Upsell new modules and software additions to existing customers

Preferred Qualifications

Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Benefits

• Competitive Compensation and Equity
• Fully Remote Working Policy for US Based Employees
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible PTO and Paid Holidays
• Annual Learning and Development Stipend
• Work from Home Stipend