Remote Enterprise Customer Success Manager

Summary

Join Rentable, a profitable and growth-stage company specializing in martech and data SaaS products for the rentals industry, as an Enterprise Customer Success Manager for the ApartmentIQ product. You will drive customer relationships that promote growth and retention, work closely with customers to increase adoption, identify opportunities for growth, and own renewal and churn minimization within your book of business.

Requirements

• Extensive experience in a client-facing / account management role (5+ years)
• Business savvy with a consultative, problem-solving, approach
• Proven track record of success with a verifiable history of exceeding customer success goals
• Experience with Salesforce (or similar CRM systems)
• Proven ability to work in a fast-paced, team-centered work environment
• Prior experience in SaaS, multifamily, or PropTech
• Technical aptitude and ability to identify alternative solutions to customer issues
• Ability to handle multiple, critical, high-priority issues with a sense of urgency
• Proficiency with Google Suite Products
• Excellent communication skills – verbal, written, and interpersonal with strong active listening skills
• Ability to demonstrate effective problem-solving skills and strong client orientation
• Detail-oriented and dependable, with a positive and inquisitive attitude
• Exhibit a high degree of self-motivation, drive, and a proactive nature
• Bachelor's degree or higher

Responsibilities

• Proactively manage a portfolio of Enterprise & large mid-market customers
• Identify and work cross-functionality to remediate clients at risk
• Develop and build strong relationships with key customer stakeholders
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Provide a high level of actionable insight and data analysis to your customers
• Meet with top accounts in person twice per year as part of attending a trade show or a separate trip
• Provide process enhancement feedback while evangelizing the culture and spirit of teamwork
• Identify and close opportunities for growth
• Demonstrate an increasing level of knowledge and comprehension of Rentable products
• Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc)
• Ensure compliance with Rentable best practices while following policies and procedures
• Consistently meets OKRs and KPIs as communicated by your manager
• Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs

Benefits

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program